Our return policy for items purchased in our retail stores differs from our Online Return Policy.
30 Day in Store Warranty:
Vape Hub warranties certain items, for a period of 30 days, at the discretion of our employees and management. Our in store warranty is intended to cover manufacturer defects only, and should not be confused with insurance.
It is recommended that you check your threads (510 connection and atomizers) upon purchase as we cannot warranty threads that can be easily stripped by user. Our staff is happy to install your atomizer for you to ensure proper fitting. In general, it is best to thoroughly inspect items at time of purchase to ensure there are no issues.
As our warranty is backed by our suppliers, the item(s) must meet certain conditions to qualify. Once it is verified that the item(s) qualify for a warranty claim, we will issue an in-store credit which can be used in any of our retail stores.
We do not warranty failures related to USB ports on Mods as manufacturers recommened NOT using these ports are primary chargers but rather as software update ports. Heavy to moderate usage of the port for charging can cause shorting issues and generally do not adequately or safely charge the batteries to the degree that a dedicated charger will. The only exception to this are mods that have internal/non-removable batteries wherien using the USB port to charge the device is the only option.
Where to take your items
Your item can be returned to any Vape Hub Retail Store. Visit our Locations Tab in the menu bar above to find a store near you.
What you will receive
Vape Hub will issue store credit on your account can can be used the same day or stored for future use. Credits from in-store returns may not be used against online orders.